Warranty & Return Policy
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Installation
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Education & Training
OPNET's products are designed and manufactured to the highest quality and reliability standards to ensure high-availability performance in the network.
OPNET's standard warranty covers all products for one year from the date of purchase. An enhanced maintenance extended warranty program is available that provides additional, ongoing support for our products.
Extended Warranty & Enhanced Maintenance
For information and pricing on these offerings, contact Sales at info@opnet.com.tw.
In-Warranty Policies
All hardware manufactured by OPNET is warranted to be free from material defects for one year and will be repaired or replaced at OPNET expense, provided a Return Return Authorization (RMA) is requested within the warranty period.
Out-of-Warranty Policies
Out-of-Warranty:OPNET will attempt to repair out-of-warranty defects at an additional charge. The customer is responsible for shipping charges back to factory and OPNET will cover shipping charges (excluding duties and taxes) back to the customer.
Equipment Repair and Return Policy
For all warranty and non-warranty repairs and/or replacements, contact Sales at info@opnet.com.tw and provide the following information.
- Equipment model number
- Equipment serial number
- Brief description of problem, symptoms, and application
- Return shipping address (including contact name)
- Invoice address, contact name and telephone number
If the unit is found to be defective or in need of repair, a Return Merchandise Authorization (RMA) will be issued.
